Privacy is of great importance to TEXADER HOGAR, S.L. and we want to maintain an open and transparent attitude when processing your personal data.
Therefore, we have a policy that establishes how your personal data is treated and protected.
Who is responsible for the processing of your data?
TEXADER HOGAR, S.L.
CIF: B42874156
Registered office: AVDA. ROMERAL, 2, ALBAIDA, (VALENCIA), C.P. 46860.
Contact email: CONTACT@TEXADERHOGAR.COM
For what purpose do we process your personal data?
In TEXADERHOGAR, S.L. We treat the information provided by the interested persons in order to carry out the administrative, accounting and fiscal management of the requested services, as well as to send commercial communications about our products and services, for which you have given consent.
How long will we keep your data?
The data will be kept as long as the commercial relationship is maintained, and where appropriate, during the years necessary to comply with the legal obligations that result from application.What is the legitimacy for the processing of your data?
We indicate the legal basis for the treatment of your data:
- Execution of a contract: Provision of the requested services
- Consent of the interested party: Sending commercial communications.
To which recipients will your data be communicated?
Your data will only be transferred to comply with legal obligations.
Data transfers to third countries
Data transfers to third countries are not foreseen.
Anyone has the right to obtain confirmation on whether TEXADERHOGAR, S.L. we are treating personal data that concerns them, or not.
Interested persons have the right to access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case we will only keep them for the exercise or defense of claims.
In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. In this case, TEXADERHOGAR, S.L. will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
You can materially exercise your rights in the following way: by going to the email address of the person responsible for the treatment outlined above, attaching a copy of your ID or identity document.
If you have given your consent for a specific purpose, you have the right to withdraw the consent granted at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.
In the event that you feel your rights are violated with regard to the protection of your personal data, especially when you have not obtained satisfaction in the exercise of your rights, you can file a claim with the competent Data Protection Control Authority through your site. Web: www.aepd.es.
How have we obtained your data?
The personal data that we treat in TEXADERHOGAR, S.L. have been directly provided by the interested party.
The categories of data that are processed are:
- Identification data
- Postal and electronic addresses
- Commercial information
RETURN OF A PRODUCT:
Returns of defective, damaged or incorrect products or exercising the right of Withdrawal
After receiving your order, you have a period of 14 calendar days, counting from the day of receipt of the order, to exercise the right of withdrawal.
To make the return effective, the product must be in perfect condition. Once the merchandise has been received, and after checking its status, the amount will be reimbursed, which may suffer a depreciation in the event that the packaging or the product has suffered any damage or modification.
To make the return, send us an e-mail to: contact@texaderhogar.com, indicating the following information:
- I hereby inform you that I am withdrawing from my contract of sale of the following good (indicate the name of the product)
- Received on (Indicate the date of receipt of the product)
- Name of the consumer and user of the order: (insert your name here)
- Address of the consumer and user of the order: (insert your address here)
- Signature of consumer and user (only if this form is submitted on paper)
- Order date
The return costs will be borne by the customer. You must send us the product by your own means.
IMPORTANT NOTE: Texaderhogar.com will not be responsible for any color differences that the products photographed on its website may have, as they are displayed on other monitors.
In the event of a defective product, TEXADERHOGAR will proceed, as appropriate, to repair, replace, lower the price or terminate the contract, steps that will be free for the consumer and user. Texaderhogar, is responsible for the lack of conformity that is manifested within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
In the specific case of masks and other health products, we consider them to be hygienic products that cannot be returned.
Texaderhogar, carries out the sale and distribution of the products offered in this service. Sales operations will be understood to be carried out at Avda. Romeral, 2 - 46860 - Albaida - (Valencia) - Tel .: 96 290 16 12 therefore this is the return address.
26º. Exceptions to the right of withdrawal
The right of withdrawal does not apply to the delivery of:
- Productos que puedan ver alterada su naturaleza.
27º. Customer service: Help, Suggestions and Claims
At any time, you can contact our Customer Service to ask for help, make suggestions or complaints by writing to CONTACT@TEXADERHOGAR.COM, filling in the contact form on the web or by calling 962 901 612 from 9: 30 to 13:30 and from 16:00 to 19:00 h. on weekdays.3
28º. Products warranty
Texaderhogar guarantees its products, in the legally established terms, for a period of 2 years from the delivery date.
Likewise, the consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
Deficiencies caused by misuse, negligence, improper treatment or manipulation, or materials subject to wear and tear due to normal use, will be excluded from the guarantee.
When the use of the guarantee is justified, it will be decided to replace the item, discount or return, in the legally established terms, in the absence of these two options, the price will be reduced or the contract will be terminated. These actions will be free for the consumer and user.
Said gratuity will include the necessary expenses incurred to correct the lack of conformity of the products with the contract, especially the shipping costs, as well as the costs related to labor and materials.
The guarantee will lose its value in cases where:
- The purchase invoice is modified, altered or replaced.
- If the guaranteed product is tampered with or repaired.
- If you do not have the purchase invoice.
To make use of the guarantee, it is essential to present the purchase invoice.
To receive the conformity of the guarantee, contact Texaderhogar, either by email writing to contact@texaderhogar.com or by calling 96 290 16 12.
29º. Rights of the Provider
- Preserve, modify or suspend your website without prior notice.
- Modify the price of the offers.
- Reject orders due to lack of stock or non-payment of the customer.
- Refuse access to computer tools to clients in the event of non-compliance with these conditions.
- Receive the amount of the customer's purchases, once the transaction is accepted.
- Reserve the domain and retain full ownership of the article until full payment by the customer.
- Not to reproduce, alienate or dispose of the information published by The Provider in all its contents without the express permission of the company itself.
- Proceed to correct or amend human or computer errors.
30º. Limitation of liability
All the information provided by the User to the Provider and through the corresponding forms must be truthful. It is the User's responsibility to keep the data provided to the Provider, duly updated. In any case, the Provider is exempt from any responsibility for damages or losses caused as a result of having provided false, insufficient, inaccurate or incorrect information.
Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information provided by the User through the corresponding forms.
The Provider will not be responsible in those cases in which it corresponds to the parents, guardians or legal representatives of the underage or disabled Users, authorize access, supply of personal information or use of the website or the contracting of any products or services provided through the applications or web platform. It will be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and use of the minor or disabled person when contracting the products and services provided through TEXADERHOGAR.COM
The access of the Users to the Contents does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have any harmful effect on the User's computer equipment. In any case, it will be up to the User to have the necessary tools to detect said viruses or harmful computer elements. Consequently, the provider will not be responsible for possible damage caused to the computer equipment of the Users or third parties during access to the Contents.
The Provider will not be liable for interruptions that occur in electrical or telecommunications services that prevent users from using the services offered.
31º. Applicable Law and Jurisdiction
These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services subject to these conditions, to the Courts and Tribunals of the user's domicile.
In the event that the user is domiciled outside of Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Tribunals of the domicile of THE WEBSITE OWNER.
32º. Online dispute resolution platform for consumers and merchants
The European Commission has launched a platform to help consumers and merchants resolve disputes regarding purchases made on the Internet.
Address to the platform:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES